We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Wellington Factory is not responsible for delays caused by customs clearance.

Wellington Factory is not responsible for packages lost by the carrier. For lost packages please contact the carrier directly.



All standard Australian orders will be charged at $10 AUD and will be delivered usually within 2-3 business days from dispatch. Express delivery will be charged at $20 AUD and will be delivered usually within 24 hours of dispatch. Delivery within Australia is free with orders above $150 AUD.



Orders for delivery to Asia and the USA will usually take 4-5 business days, while deliveries to other international countries will usually take up to 6-7 business days. Orders sent to the USA, NZ and the UK will be charged at a flat rate of $15 AUD. For clients based outside of these countries a flat rate of $25 AUD will be charged. International Express delivery will incur a $40 AUD shipping fee. Please contact for shipping times. International delivery is free with orders about $250 AUD.

Wellington Factory does not accept refunds due to change of mind. If there is a defect or a problem with your order, please email us within 10 days of the shipping date at with your order number in the subject line.
If you require a size change we will do our best to accommodate you. If not we will offer you store credit.
Please note we do not accept refunds, returns or credit notes on sale items. Wellington Factory does not accept cancellations on pre-orders or refunds prior to shipping 
Taxes & duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.