Exchange, Returns & Repairs


Returns

As a small business offering small batch production, returns cannot be accommodated. Our policy is for exchange or store credit only. 

If for any reason an item is not what you expected, it can be exchanged for a different product or a credit note will be issued for the same value of the purchase. 

Please note that an item will only be accepted for exchange or credit under the following conditions:

  • The item is unused and in brand new condition with packaging intact and the original packaging attached

  • A copy of a valid receipt is included with the return

  • The item is returned within 30 days of the receipt date

  • The item is unworn

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

 

How to make a return

  • Check that you meet all the conditions above
  • Contact Wellington Factory – hey@wellingtonfactory.com to claim your intend to return the item
  • Choose to request a credit or select the new item/s, which you would like to exchange for and they will be held until we receive your returns
  • Return the item/s to be exchanged or credited
Returns on all sale items

We have a NO RETURN ON SALE ITEM policy.

Cancellation of order

Once an order has been placed it can not at any point be cancelled.

Manufacturing fault

We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserved the right to repair a minor fault or minor problem.  We are happy for you to return the item and we will aim to repair the garment as soon as possible for your wear.

In the case of genuine manufacturing fault we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Wellington Factory to:

  • provide a replacement that is identical, or of similar value
  • repair the product within a reasonable time, or
  • give a refund.

    The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.

    Please note manufacturing fault does not cover the general wear and tear of a garment.