Exchange & Return
Wellington Factory accepts refunds and exchanges for full priced items purchased online within 5 days of receipt of goods. We do not offer exchanges or refunds on items purchased with AfterPay, or any discounted items, including promotional discounts.
Please fill out the returns/ exchanges sheet included in your order and return your items within 5 days of receipt of goods.
If this form is incomplete we will be unable to process your return or exchange.
- Please make sure you return any item/s in original condition. Tags and branded dust bags must be included. Otherwise we will not accept your return and issue an exchange or refund.
- We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe
- Gift cards cannot be returned.
- Once your package reaches the warehouse, please allow 3 - 7 days (depending on peak times) for your refund or exchange to be processed.
- Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Wellington Factory takes no responsibility for missing incoming deliveries of a return.
- We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by the WF warehouse.