Free worldwide shipping on orders $200 AUD and above. Afterpay available.

 Exchange / Return Policy : 

Wellington Factory does not accept refunds due to change of mind. If there is a defect or problem with your order, please email us within 5 days of receiving it and we will do our best to help you out.
If you require a size or colour change we are happy to accomodate you if the items are in stock. If they are not you will be issued store credit.
We do not accept refunds or returns on sale items.

We do not accept cancellations or refunds on pre-orders prior to shipping. 

Please read the item descriptions carefully upon placing your order, If you have any hesitations about your size, please leave a note for me at checkout and / or email me to ensure you get what you are needing. 

 

Shipping : 

We use Australia post and Sendle to ship our orders out. Orders are shipped Monday, Wednesday and Friday each week.

 We have a $10 flat fee for customers within Australia and a $20 flat fee for international customers.

Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.

  Wellington Factory is not responsible for packages lost by the carrier. For lost packages please contact the carrier directly.

Taxes & duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.

 

Wellington Factory is owned and operated solely by one women. While things mostly run smoothly, there's always room for error. If this is the case please don't be afraid to reach out and let me know at hey@wellingtonfactory.com