Shipping

Shipping Details

Orders are shipped via Australia Post.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to provide details to Wellington Factory and liaise with Australia Post or our registered courier service. We will, however, provide you with all the necessary information to make your claim and assist where possible.

No refunds or replacements will be given for products missing in transit if the address provided was incorrect. Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.

Duties & taxes

Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender. 

Agreement of terms

By placing an order with Wellington Factory you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.