Shipping & Customer Care


Wellington Factory will always try our best to help assist in the misfortunate event that your item may become lost in transit however, we cannot take responsibility or be held liable for parcels that are missing or stolen from your delivery address.

Once the parcel has left our business' warehouse it is the responsibility of Australia Post and any further disputes must be settled with them.

Pre Orders

Estimated delivery dates are approximate for guidance only. We try out best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre Orders are considered final orders and cannot be cancelled once placed.

Agreement of terms

By placing an order with Wellington Factory you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.