P R O C E S S I N G T I M E
Wellington Factory aim to dispatch orders within 1-3 business days. Wellington Factory's postal days are Monday, Wednesday and Friday. Please expect longer despatch times during season launches or sales due to the large volume of orders we receive.
Please note that once your order is on its way, we are unable to change the shipping address. If you have any additional requests or queries regarding your shipment, we request this is asked before committing to purchase to ensure customer satisfactory with the shipment and delivery of your order, as we are not always available to support every request post purchase. Wellington Factory will not be held responsible if your item does not arrive in your preferred timeframe.
Taxes & duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.
S T A N D A R D S H I P P I N G | A U S T R A L I A & N E W Z E A L A N D
- VIA Sendle & Australia Post
- $15 AUD flat fee
- Free shipping available on orders $250 and above
S T A N D A R D S H I P P I N G | R E S T O F W O R L D
- VIA Australia Post
- $30 AUD flat fee
- Free shipping available on orders $250 and above
E X P R E S S S H I P P I N G | A U S T R A L I A
- Australia Post Express
- $20 AUD flat fee
- Orders must be placed by 12pm same day to be sent by the close of day
E X P R E S S S H I P P I N G | R E S T O F W O R L D
- Australia Post Express
- $40 AUD flat fee
- Orders must be placed by 12pm same day to be sent by the close of day
L O S T O R M I S S I N G P A R C E L S
Wellington Factory cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Unfortunately, once the parcel has left our business' warehouse it is the responsibility of AUSTRALIA POST or SENDLE and any further disputes must be settled with them.
As the sender, upon your request, we can contact the Shipping Provider on your behalf to lodge an investigation. However as the outcome is stipulated by the Shipping Provider and not Wellington Factory, we cannot change or be held liable for the result of the investigation and/or the missing parcel.
P R E O R D E R S
Estimated delivery dates are approximate for guidance only. We try out best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre Orders are considered final orders and cannot be cancelled once placed.
A G R E E M E N T O F T E R M S
By placing an order with Wellington Factory you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.